速卖通：如何跟进未付款订单
买家下单未付款原因:
1、拍下后，无法及时联系卖家对细节进行确认
2、拍下后，发现运费过高
3、对同类商品需要再进行比较
4、付款过程出现问题
5、对卖家信誉产生疑虑
对于未付款订单，建议您可以采取以下管理技巧：
1）当订单生成后立即给买家发站内信、邮件，或者利用TradeManager及时和买家进行沟通，了解他对这些“未付款订单”的意见
2）根据买家意见，
a.对价格、运费进行调整，给予折扣，让商品更具竞争力；
b.进一步展示商品，提供图片、细节描述，让买家对商品质量有更深认识；
c.如果买家支付上遇到困难，可以主动帮助买家解决该支付问题；
d.对自己的公司实力进行简单介绍，增加买家信任和购买信心。
3）如果买家24小时内仍未付款也未给予任何回复，可以考虑主动调整价格，系统会自动发送调价后的邮件，通知买家重新关注下单商品
4）有条件可以跟买家进行电话沟通
回复模板：
Dear X,
Weappreciated your purchase from us.However, we noticed you that haven’t made thepayment yet. This is a friendly reminder to you to complete the paymenttransaction as soon as possible. Instantpayments are very important; theearlier you pay, the sooner you will get theitem.
If you have any problems making the payment,or if you don’t want to go throughwith the order, please let us know. We canhelp you to resolve the paymentproblems or cancel the order.
Thanks again! Looking forward to hearingfromyou soon.
BestRegards,
(Your name)
--------------------------------------------------------------------------------------------------------------------------------------------------
Dear X,
We appreciate your order from us.You have chosen one of thebestselling products in our store. It’s very popularfor its good quality andcompetitive price. Right now, we only have X lots ofthe X colors left. We wouldlike to inform you that this product has a highrisk of selling out soon.
We noticed that you hadn’t finished the payment processfor theorder. We’d like to offer you a 10% discount on your order, ifyou purchase now,to ensure that the product doesn’t sell out. We will ship your order within 24hours once your payment isconfirmed. If you need any help or have anyquestions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggestsuppliers on AliExpress. With morethan 3 years’ experience in world trade, we areable to provide the best prices,the highest quality and the superior service.We inspect our products beforeshipping them out and provide a 1 year warrantyfor all products. We promise togive you a full refund if the products are notas described.
If you haveany questions, please contact us; we are happy to help you.
也可以通过提醒折扣到期，或者库存不多来刺激买家尽快下单
Please note that there are only 3 days leftto get 10% off by making payments
Right now,we only have X lots of the X color left. Since they are very popular, theproduct has a high risk of selling out soon.
