亚马逊申诉模板
1.亚马逊账号关联申诉模板
Dear Amazon performance team,
This is our first time to sign up for the Amazon Europe site. We asked our Amazon account Manager why our account was closed. He told us that our account is associated with another account amazon. This issue is very shocking to us. Our company applied for the first time to register for the Amazon Europe site. We totally can't understand why it was judged to be associated with another account.
We checked all of our data on Company and equipment, they are all new. we are very strict with Amazon's rules. We certainly understand that we can only operate one Amazon account, and we also register for the first time, and only one account.
Because I have to go on business trips regularly,
Amazon has 24 hours to reply to the information of the client, so I purchased an Aliyun Remote server IP (ECS), Today, I went to ask their customer service. They said that their IP address will be recycled. We can't confirm whether it is just because our address was previously registered Amazon account by someone else, but this is out of our control, cause we cant check the IP that how it used before, can you understand?
Before buying (ECS) IP, we can't check what this IP used to do. We are very sorry about this, we will not use this IP operation account in the future. We will re-purchase a new network cable to log in to our account to avoid your concerns.
We have provided you with all the information of our company to prove that we are the first time to register an Amazon account in Europe , please check our information carefully.
But now my account is blocked because of this account associate with other accounts, I can provide information related to the account to prove our innocence, I hope you can reinstate my account.
I look forward to your reply, thank you deeply!
2.因收到投诉卖假货账号被冻结，申诉模板1
Dear Amazon Team,
It has been brought to our attention that our selling account has been suspended due to claims that we have listed inauthentic items.
This is very alarming to us and we immediately investigated the claims. What we determined is that we were actually not selling counterfeit items, but we didn’t have the permission to represent and sell these items as new.
We were able to determine our mistake by researching the Policies and Agreements of Amazon and questioning fellow sellers on Amazon seller forums. We certainly did not intend to infringe upon on the intellectual rights of others. The ASIN listed was an item that we purchased at full retail price.
We only had one of this item and we had no intention of misrepresenting this company. We have realized that we have several other items that violate this policy in our inventory and we need to address this immediately.
Here is our plan of action to avoid future problems
-First, we will thoroughly review all Amazon Policies and Agreements-next we are going to examine every item we have listed and make sure we have the proper credentials to sell these items as new on Amazon.
-any items that we do not have invoices for will be changed to and sold in used condition or through other selling channels
-Finally, we put measures into place to constantly monitor newly listed inventory by me personally to avoid infringement on others' property rights.
Please know that these policy violations were not intentional and we do apologize to any parties that we infringed upon. We have been happily selling on Amazon for nearly 2 years and after some initial start-up bumps, we have been able to keep great metrics and provide great products to many happy customers. I hope you realize that we are sincere in our intentions and hope to be selling on Amazon again soon. Thank you for your consideration.
Best Regards
xxxx
3.因收到投诉卖假货账号被冻结，申诉模板2
Dear Amazon seller support,
Thank you for your concern about our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when selling on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customers both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there have some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in a proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receiving your reply. Best regards店铺名
3.因收到投诉卖假货账号被冻结，申诉模板3
Dear Seller Performance Team，
First of all, we sincerely apologies for not being able to follow amazon's policies. We accept, solely we are responsible for selling inauthentic products on amazon.
Being a seller on Amazon it is our responsibility to provide the best products and services to our valuable customers.
We are responsible for the complaints. We accept that these issues arise due to competitive behavior with other sellers. But intentionally we do not want to provide any inauthentic products to our customers.
As you can check we are selling hundreds of products, but we mentioned generic products in all listings. But these products got listed due to mistake and unintentionally. We really do apologies for this and we avoid these types of mistakes in the future.
-Description of the issues that caused the complaints.
We procured products from inauthentic suppliers without proper invoice and it creates issues with our valuable customer.
Then found the product is inauthentically manufactured and packed in the same packing as like the original one.
To avoid such types of things in the future we removed these types of suppliers from our product procurement suppliers list. We will never deal with this type of supplier in the future.
-The following steps has been taken immediately to avoid similar complaints in the future.
First of all, we deleted listings of these products forever and destroyed all products in our inventory related to complaints.
We removed these types of suppliers who selling inauthentic products or selling branded products without the authorization certificate of the brand owner from our product procurement suppliers list.
In the future, we will check the brand authorization certificate before procuring any branded product from any supplier.
We will procure products only from authorized suppliers and cross-check with brand owners regarding suppliers before the procurement of any branded products.
The above steps will help us in preventing such types of complaints in the future.
-Description of how we will handle with current situation or customer who received inauthentic products.
For now, we will refund the complete amount of customers without asking products return. Because we know that Amazon is a customer-centric company and being a part of Amazon we also like to siphon customer-centric attitude to make the customer experience better.
So, we decided to refund the complete amount of customers, without engaging customers in the returning process.
-How we focus on the types of complaints and how we will prevent then.
In the future we will take every single negative feedback seriously and appoint 2 employees to deal with negative feedback or complaint and resolve inappropriate manner.
We will also ask product quality feedback after completion of a single order. This step will help us to maintain the best quality every time as help us to serve other customers better.
We will perform a weekly review of all listings by the help of Amazon listing experts
We hope the above steps are sufficient to provide the best services to our valuable customers.
Supplier Details
Shop Name:XXXXXX
Owner Name:xxxxxxx
Contact Number: xxxxxxx
Shop Address: xxxxxxxx
Buyer Details
Buyer Name:XXXXXX
Company Name: XXXXXXX
Contact Number: XXXXXXX
Address: XXXXXXXXXX
Product Name: XXXXXXX
Qty: xxxxxxxxx
Our team is still working on future selling and trying to make this plan action more effective to avoid such kind of issues in the future.
We thanks to Amazon they helped us to give a chance to improve ourselves and improve our product quality.
We hope we will get another chance to prove ourselves. Kindly reinstate our account we will grateful to you.
Regards,
XXXXX
4.产品图片侵权被禁售申诉模板
Dear Seller Performance Team， Thank you for your notification on the policy violation on the......, we would like to sincerely apologize for the terrible mistake we made. We are a small company in China focusing on foreign trade and selling on Amazon US has been one of our ultimate dreams.
We did a lot of preparation in order to launch our store in Amazon and worked with the Amazon sales manager XXXX on a lot of details including the can do's and can't. He informed us beforehand that image and character violation is a very serious issue in Amazon and we have taken that very very seriously.
However, one of our sales staff, who is new to the company, accidentally put this product onto the list because we would like to start our sales with 50 SKUs ( We had 49 Skus ready at that time.) He uploaded the product without everyone else's knowledge and I would in person like to apologize again for my carelessness in staff management.
Here are the things our company has done to prevent such an issue from happening again.1. We just organized training again on the can's and can't the sales manager XXXX sent us, especially emphasizing the policy violation including image violation of products and wording violation on the product and checked all the products that we have already listed.
2. We deleted all the products that we think could potentially violate the policies.
3. We have setup rules in the company that all of our inventory must be carefully reviewed and would not violate any Amazon policies before adding to our inventory and listing on Amazon. I would like to apologize for a third time for my carelessness in management ，and please do let us know what else can we do to reinstate our account and we will do everything we can to meet the target. Looking forward to hearing from you.
XXX
5.因迟发货被移除销售权限申诉模板
Dear Seller Performance Team，
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders have not complied with Amazon's performance target of less than 4%, nor our target of less than x%.
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed: Shipment Creation and Inventory Availability.
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping， we have added additional staff to support the salesperson in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.
Thank you for considering this appeal.
6.迟发货、缺货、回复客户慢收到A-Z，ODR表现差申诉模板
Dear Seller Performance Team，
I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality.
I believe there are two main reasons this has happened:
Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.
I believe it is mainly because of the inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.
Plan of Action:
We are taking the following steps to improve our performance:
Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.
Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
In evaluating our selling practices, we found a mistake in our inventory upload file.
Our Plan of Action:
Our inventory file has been reviewed. All misclassified condition items have been re-categorized to follow Amazon's Condition Guidelines. The entire inventory has been deleted from the Marketplace to reflect all changes.
All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
7.新账户被亚马逊封号时向亚马逊官方来解释情况，进而获得回复新账号的机会，申诉模板1
Dear Amazon Performance Team,
I understand that recently our performance as a seller on Amazon.com has fallen below both Amazon's and our own standards of quality. I believe there are two main reasons this has happened
Disorganization in our inventory management has resulted in late shipments and, even worse, unavailable items.
When late shipments and unavailable items have occurred our response to has been too slow and communication with customers has not been adequate.
I believe it is mainly because of the inadequate communication that we have recently seen an increase in customer A-z guarantee claims which has resulted in our order defect rate exceeding the performance target of <1%.
Plan of Action: We are taking the following steps to improve our performance:
Improve inventory control by reducing the number of items offered until we have systems in place to more adequately handle the number of orders we are receiving.
Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quality customer service.
In evaluating our selling practices, we found a mistake in our inventor upload file.
Our Plan of Action:
Our inventory file has been reviewed. All misclassification condition items have been re-categorized to follow Amazon's Condition Guidelines. The entire inventory has been deleted from the Marketplace to reflect all changes. All of our vendors' inventory will be reviewed before adding to our inventory. Please let us know what should be done to reinstate our account, we are looking forward to hearing from you.
8.新账户被亚马逊封号时向亚马逊官方来解释情况，进而获得回复新账号的机会，申诉模板2
Dear Amazon Performance Team,
We are contacting you regarding our seller account suspension. We realize the delays in shipping orders have not complied with Amazon's performance target of less than 4%, nor our target of less than 2%.
We have reviewed our fulfillment procedures and have determined the two areas that need to be addressed: Shipment Creation and Inventory Availability.
We realize we needed additional support for managing fulfillment for our Amazon orders. To achieve our goal of more than 98% on-time shipping we have added additional staff to support the salesperson in our retail store who handles Amazon fulfillment. This will allow us to have packages prepared and ready to ship more efficiently.
To address inventory availability issues we have consolidated our Amazon inventory into one location to speed shipment creation. Having all Amazon inventory at one location will eliminate delays in getting product out by the Expected Ship Date.
Thank you for considering this appeal.
xxx
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